Quick view and notification features not working after Firmware Update

[Cmacnair04]

Since the new update.... my text won’t show up on the Fitbit, even when I have the notification for text and calls set to on. Also I used to be able to just flip my Wrist and see the time and now I have to push a button to do it and can’t find the display setting to change it help! 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Cmacnair04, hope you're doing great! Please restart your Ionic by following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Then, on Fitbit Ionic, press and hold the back button and swipe to the shortcuts screen > Screen Wake.

Also, to turn on the device's notifications settings press and hold the back button and swipe left to access the shortcuts screen. Make sure you can receive notifications from your phone. If you're still not getting notifications on your Ionic, please check this post for troubleshooting steps (if necessary go to my second post. No worries about the board it's posted, the steps I provided work perfectly with your Ionic except for the restart, but the restart steps can be found at the beginning of this post of mine).

This should bring the Quick View and notification features back. Let me know the outcome! 

[Hlant]

I am having the same problem.  My notifications are not showing up ever since I ran the last update.  I have reset both my phone and my fitbit ionic.  I have checked on both my watch and my phone that notifications are indeed turned on.  I had disabled and re-enabled bluetooth.  

Also, I am not able to even access the wireless settings.  Every time I try, I get an error and it asks if I want to retry .

None of this was happening before the update and I have not changed anything else on the phone or the fitbit. 

Thank you.

[Dwoell]

I'm having the same issue. 

[MarreFitbit]

Thanks for jumping into this thread @Hlant @Dwoell and for trying some troubleshooting steps. Nice way to go! 

While reading your posts, I was wondering if you both are not getting notifications at all? If so, please check and follow the steps provided in the article My Fitbit device isn't receiving notifications from my phone. 

On the other hand, if what's happening is that your notifications are being removed after opening them on your phone, please note that with the new Fitbit OS update 2.1, Notifications are now removed from the Versa/Ionic once you open the conversation in your phone. This is expected behavior and not an issue. 

I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply. 

[Hlant]

I appreciate the reply, and my issue has actually been resolved. However, I
believe Fitbit have a larger issue with customer service. I had tried all
of the suggestions that you just sent me. I tried them when I did research
on the community boards prior to even opening my own ticket or calling for
help.

I understand that the company has many customers who do not comprehend
technology and/or make no attempt at troubleshooting prior to reaching
out. However, when a customer can detail all of the steps they have already
taken, it should not be so difficult or painful to obtain assistance. I
spent over 2 hours on the phone with different representatives who made me
go through the exact same things I had already completed prior to calling
for support. I went without a watch for 4 days while I had to reset mine
to factory defaults and repeatedly attempt to reload the IOS update. In
the end, I fixed it myself.

It was not receiving ANY notifications at all and the issue only occurred
with the new update.

I feel strongly that in order to keep customers, it is important to treat
them as though they are capable of thinking about the issue and
troubleshooting in advance. It is also important to realize that your
customers' time is valuable and should not be spent doubling up on work
that has already been done.

Thank you for taking time to reply to my post. I do appreciate your
effort. I also do realize and acknowledge that not every situation is the
same.

[kickynikki]

I'm having a problem, too. I can receive test notifications from the fitbit app, and last I checked I can receive notifications from the apps I have set to receive them from, but my text message notifications aren't working. I've tried every step on the troubleshooting page, and nothing has fixed the problem. My friend is having the exact same issue, other notifications work but texts do not. Would love to know what the issue is.