RMA open for Ionic GPS problems

[MatrixG]

Hi All,

My fitbit Ionic is not syncing GPS anymore. 

When I am running or cycling the Ionic hang on syncing the GPS signal.

Reset procedure is not helpful. I think something is defective.

How can I open an RMA? The smartwatch should be in warranty. The site doesn't report a clear way  to open a ticket to the support.

Many Thanks & Regards

Alex

[SteveH]

The first step in a warranty claim is to contact customer support via contact.fitbit.com

[MatrixG]

The landing page for contact.fitbit.com is this

For this reason I have opened a thread to request support. On this landing page I can only see support via Twitter. Is this the only whay to speak with the support team? I guess that only people with twitter can access to direct support... 

Many Thanks

Alex

[SteveH]

I can't explain that. That contact page for me (in the UK) also has telephone and webchat support. I guess they are not an option in Italy.