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Re: deleted device

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‎09-23-2019 18:14 - last edited on ‎09-23-2019 18:45 by Fitbit Moderator

‎09-23-2019 18:14 - last edited on ‎09-23-2019 18:45 by Fitbit Moderator

Thanks for the response, I have a Samsung Galaxy S9. I have tried everything you said numerous times. My Ionic was paired and added but got accidentally deleted. It finds it sends the code and I put the code in and it goes to try again. I must have tried it 40 times already! this is very frustrating! Can anyone help  or is it a lost cause! BlondeeSent via the Samsung Galaxy S9, an AT&T 5G Evolution capable smartphone

 

Moderator edit:  format

 

 

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2 REPLIES 2

‎09-17-2019 09:37

‎09-17-2019 09:37

I accidentally  deleted  my Ionic from the app. I have tried to add it many times and it does not connect. I cN enter the 4 numbers,always says sorry set up taking longer than usual. Connecting is spinning. Then it goes to all the trouble shooters,  check blue tooth ect. Please help. My grand daughter deleted  it by a accident.

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‎09-17-2019 12:43

In response to Cblondee

‎09-17-2019 12:43

Ok your Ionic has been removed from your account, have you removed it from your phones Bluetooth, and any other device/phone that may be nearby and turned on that the ionic has ever connected to? 

 

Tried shutting the ionic and phone off. 

If I'm android, no mention of what phone your having issues with, have you cleared the alps cache. 

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