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Re: set up with New Device

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‎03-22-2018 17:42

‎03-22-2018 17:42

Hi I have the same problem with my Ionic and my One Plus, the app tries to sync and it suggest that I turn on and off the blue tooth, sometimes it will sync, but not most of the time, also I did the latest update, but it keeps showing on the app? Is there something I can try? I just got this phone

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‎03-23-2018 15:17 - last edited on ‎10-16-2024 11:06 by Fitbit Moderator

‎03-23-2018 15:17 - last edited on ‎10-16-2024 11:06 by Fitbit Moderator

A warm welcome to the Community @Kordovaia. I was checking the list of supported apps and One Plus isn't listed yet. This can be the reason why it isn't syncing, I can provide you this syncing troubleshoot but I can't confirm this will connect everyday as it's not a supported mobile device. 

Fitbit is always trying to add new devices based in the feedback that you provide. 

Your understanding is appreciated. 

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