Reboot loop after factory reset

[Andyfx25]

Getting very fed up my Ionic keeps losing connection via bluetooth, so I have to do a factory reset.

Which causes the watch to get stuck in a reboot loop for hours. Once this has stopped I can do 'set up a device'.

Everything joins ok and syncs for around 1/2 an hour then the iPhone can no longer can find the ionic. 

So repeated this around 10 times now and the problem seems to getting worse......

Please Help!! 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Andyfx25 thanks for your reply and bringing this to my attention, I'm happy to help you with your Ionic device. Welcome to our Community Forums.

First, I appreciate your effort and time troubleshooting your device prior posting, I totally understand how frustrating this matter can be for you. This is certainly not a common situation, seems that after the factory reset process was completed, your device is performing in such strange way. That said, can you please restart your device with the instructions that are specified on: How do I restart my Fitbit device? and let me know how it goes? Also, when was the first time you experienced this and how many times since then? The reboot loop situation occurs again or your device it's just disconnecting from your iPhone?

Looking forward to your reply. I'll be around. 

[Andyfx25]

Hi I’ve linked my ionic to my pc and the same problem happened with Bluetooth losing connection and could no longer sync. The watch only goes into a reboot loop on a factory reset. This happens on every factory reset. I’ve left the ionic on for 24 hours and still it will not connect with my phone. First noticed about a few weeks ago that iconic was not always syncing.

Think my ionic is pass saving and needs replacing under warranty??

Kind regards 
Andrew 

Moderator edit: Removed personal information 




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[phen1hk]

Yes my Ionic keeps losing connection via Bluetooth , but I'm not reset I disconnect and  try reconnect my Bluetooth earphone again  you should try.

Moderator edit: Format 

[RicardoFitbit]

Thanks for your reply and update @Andyfx25, my apologies for the delay in responding.

@Andyfx25 I appreciate all the details that were provided in your reply. I was informed by our Support team that they already provided you with assistance regarding your concern. That said, I recommend you to contact them back if you have any additional questions in regards the resolution that was provided or contact me back if you need anything else.

@phen1hk Thanks for the suggestions that were shared, I'm sure that your post will be helpful for other users here in the Community Forums. Let me know if you need assistance with your device and I'll gladly further assist you.

See you around.