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Reboot loop

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‎02-29-2020 11:07 - last edited on ‎03-01-2020 15:53 by Fitbit Moderator

‎02-29-2020 11:07 - last edited on ‎03-01-2020 15:53 by Fitbit Moderator

Today, my Ionic began restarting on its own. I tried soft resetting (2-button) and a factory reset (3-button).

 

During this time, the touch screen has been unresponsive and I have not been able to complete the setup after a completed repair and factory reset.

 

Moderator edit: Subject for clarity 

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‎03-01-2020 15:51 - last edited on ‎07-31-2025 10:15 by Fitbit Moderator

‎03-01-2020 15:51 - last edited on ‎07-31-2025 10:15 by Fitbit Moderator

Hi @Weezaliban, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device before posting, certainly, your device is not working as the way it was designed. Let me share with you that I've contacted Customer Support team on your behalf to receive further assistance directly with them. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

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