Red x & error message data not cleared sync & try again on my Ionic

[Jamse]

Try to do other posts steps in the community, seems doesn’t work.

At first, I choose back to the factory setting from my ionic watch, and then get the red X. I also tried  press 3 buttons to reset, reconnect from app etc… still stuck here…

 

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @Jamse. I'm sorry to hear about the message you get on your Fitbit Ionic. Thank you for adding your picture. I'll be happy to assist.

Fitbit Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.