help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Remove data from incorrectly added device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2018 15:36

‎07-09-2018 15:36

Hi, my husband linked his ionic to my phone and now I’ve lost all my data/stats and even though I removed his device, all my history has been replaced with his stats on my profile now. Help! Is there anyway I can retrieve my information / remove his?

Best Answer
0 Votes
2 REPLIES 2

‎07-09-2018 16:27

‎07-09-2018 16:27

Customer Support may be able to help from their end.

Best Answer

‎07-11-2018 10:39

In response to SunsetRunner

‎07-11-2018 10:39

@nat-jay did your husband connect his ionic to his account through your phone, or did he connect his ionic to your a count through your phone? 

 

On your phone is the Fitbit app logged into your fitbit account or your husband's account. 

I would log out of the Fitbit app, and log into your account. As for your history, this is in your Fitbit account and never saved on the phone. 

Best Answer