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Resetting steps during the day

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‎02-05-2018 07:52 - last edited on ‎02-17-2018 06:23 by Moderator Alum

‎02-05-2018 07:52 - last edited on ‎02-17-2018 06:23 by Moderator Alum

Hi,
in last days my fitbit Ionic sometimes arbitrarily resets steps during the day. Can you help me, what can I do against this bug?

 

Marek

 

Moderator edit: Updated subject for clarity 

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‎02-17-2018 06:23 - edited ‎02-17-2018 09:00

‎02-17-2018 06:23 - edited ‎02-17-2018 09:00

Welcome to the Forums @marecekch! 

 

Thanks for sharing your inquiry, let me help you out. By any chance have you been manually logging your activities? When you manually log an activity, its step and calorie data override the data automatically detected by your tracker during the same time period. This ensures that your steps are not counted twice as long as the manually logged activity has the correct start time and duration.

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎06-18-2018 08:38

In response to MaginB

‎06-18-2018 08:38

Today, my ionic began resetting steps. This is not the result of manually entering activity.

 

HELP!!!

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