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Restoring apps

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‎04-11-2018 18:14

‎04-11-2018 18:14

Does anyone know how I get previously sync data for apps to a new device? I had to get my Ionic replaced due to FIibits new software ruining my old one and want to sync the app data from my old one to the new one. I.e. the Treasure Trek I had complete a ton of maps, etc and want that synced data back. 

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‎04-12-2018 04:52

‎04-12-2018 04:52

Fitbit support just got back to me that any data with third party apps are stored on the watch and do not transfer to the phone.  So anytime your watch breaks or if you go to purchase a future watch product from Fitbit you will lose all third party app data.  I hope they figure out a way to fix that as it is a little frustrating.

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‎04-12-2018 04:52

‎04-12-2018 04:52

Fitbit support just got back to me that any data with third party apps are stored on the watch and do not transfer to the phone.  So anytime your watch breaks or if you go to purchase a future watch product from Fitbit you will lose all third party app data.  I hope they figure out a way to fix that as it is a little frustrating.

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