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Run Tracker not syncing and losing the data

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‎05-02-2019 11:20

‎05-02-2019 11:20

Hi

 

Has anyone else got issues with using the Run Tracker using the GPS and after finishing a run, end the tracking but the details not syncing with App or Strava?

 

I just did a good run and lost all the details of it 😞 

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‎05-02-2019 21:03

‎05-02-2019 21:03

Has your ionic sound since the run,  @maza91 ?

Hope long ago does the app say that the last sync was?

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‎05-02-2019 22:40

In response to Rich_Laue

‎05-02-2019 22:40

The App says my watch was last Synced at 13:30 yesterday, I used the run Tracker at approx 18:00.  The App has registered the Steps, Active Mins etc for yesterday but hasn't recorded the run.

Screenshot_20190503-063202_Fitbit.jpg

 

I took the watch off last night before going to sleep but have also noticed the light in the watch sensor is on and normally when it goes off straight away.

 

This is the fourth or fifth time this has happened with this watch so I have lost all confidence in it.

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‎05-03-2019 06:31

In response to maza91

‎05-03-2019 06:31

Since the last time the tracker trailed to your Fitbit account was before your run,  yes the run will not have been sent to your account. 

This also means that the app has only registered yesterday's stores up to 13:30, have you tried to sync today?

 

At for the light,  let's try a restart by holding in both the left and lower right buttons until the unit vibrates.

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