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Ionic stopped counting steps

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Today my ionic stopped counting steps and actually reset the steps.

After I noticed no steps being logged, I rebooted the watch. It started to count the steps, but later reset them to 17 (this happened twice).

 

Please Help.

 

Thanks,

Brett

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So I did a factory reset and it started counting and then.....

RESET MY STEPS AGAIN.

I AM NOT A HAPPY CUSTOMER!!!!

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Is anyone else encountering this issue?  I am on my 2nd Ionic, as the first was replaced by Fitbit.  I still have the issue where about once a week it will just stop counting steps.  I am not using GPS exercise, just using it to count steps.  Today 1 week after my replacement Ionic showed up, I notice on my morning walk that it too had stop counting steps.  I have had multiple Fitbit products, and by far this is the worst one yet.  I received the Ionic as a Christmas gift this past December, and it is only May and already having issues with the second one.  I would get rid of it, but the only options I have is 50% of another product, or get a replacement.  Definitely a quality problem, and their customer service is far from helpful.

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