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Ionic unresponsive - My experience with Support

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‎05-02-2019 05:08 - last edited on ‎05-03-2019 11:50 by Fitbit Moderator

‎05-02-2019 05:08 - last edited on ‎05-03-2019 11:50 by Fitbit Moderator

Initially I really liked the Ionic. It has some nice features. I liked being able to change clock faces. Before it was a year old it started acting up. It wasn't counting steps properly. I was walking the same amount but, I was short on steps counted. I contacted Fitbit, and they had me walk 100 steps and it counted 60. I had to change the clock face to a Fitbit face. I had to walk another 100 steps and it counted 120. Then one more time I walked 100 steps and it counted 90. They said that was good enough. As soon as it was out of warranty it started acting up again. I changed to a different fitbit clock face and it seemed better. At 15 months old, with a full charge, the screen went black and never came back on. I contacted support and all they could do is give me 25% to 40% off of my next purchase. I let them know that I wasn't going to spend anymore money with Fitbit. $270 for the first purchase was already too much. What a waste of money. They know they have a problem and don't care about their customers. 

 

Moderator edit: Format and subject for clarity 

 

 

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‎05-03-2019 11:53

‎05-03-2019 11:53

Hi @RickJS thanks for bringing this to my attention, I'm glad to see you again participating in our Community and help you out.


I would like to let you know that Fitbit is always striving to improve our users Fitbit experience with our products and services. We appreciate all of the input we receive from our customers as such information help us to evaluate our procedures for future cases. If you have any additional questions or want more details about our Support team resolution, I recommend you to contact them directly for more information. 

 

For any inquiry about our warranty policy you can check Return Policy and Warranty. 

 

I'll be here if you need anything else. 

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