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Ionic not responding - My experience with Support

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‎04-30-2019 20:07 - last edited on ‎05-01-2019 12:15 by Fitbit Moderator

‎04-30-2019 20:07 - last edited on ‎05-01-2019 12:15 by Fitbit Moderator

Very bad experience. Just just 16 months. 

 

I was busy in office work not able to see charging and realized and connected charging but no use. All are working fine but not able to use screen.. looks like most of people are facing similar issue. What's wrong here once charging is done will it stop responding screen ? 

 

Called customer support and telling this the first time there are getting the issue and offering 40% for new one. Looks like fitbit max 1year life time. Better to buy Apple watch. Making fun with customers money. Once charging over, how it relate screen issue. 

 

Done resting and all possible ways. It's not acceptable. Looks like fitbit wanted blocking and promoting new one with 40% discount. Not acceptable.

 

Very bad products.

 

Regards,

Kartheik

 

Moderator edit: Format and subject for clarity 

Best Answer
4 REPLIES 4

‎05-01-2019 12:20

‎05-01-2019 12:20

Hi @Kartheik  welcome to our Community! Let me check this situation for you.

 

I appreciate your post sharing your thoughts with us, I'm sorry to hear about your experience with our Support team and our Ionic watch, I totally understand how frustrating this situation can be for you.  I'd like to let you know that Fitbit customer support is always striving to improve our users Fitbit experience with our products and services. We appreciate all of the input we receive from our users because this information help us to evaluate our procedures as a reference. I recommend you to contact our Support team back if you have any additional questions about their conclusion, I'm sure that they'll be happy to provide you with more information and details. 

 

Also, for any inquiry about our warranty policies I suggest you to check Return Policy and Warranty. 

 

Let me know if you have any additional questions. 

Best Answer
0 Votes

‎05-01-2019 12:23

‎05-01-2019 12:23

Yes this is a catastrophic failure of the Ionic on a global level. Clearly indicates a dramatic oversight by someone in design/manufacture/Quality Assurance and then exponentially compounded by the failure of corporate fat cats to take responsibility and devote resources to figuring out the issue and making it right for EVERY Ionic owner!

Best Answer

‎05-01-2019 19:29

In response to RicardoFitbit

‎05-01-2019 19:29

What is the point reply here?

After updating software most of people impacted.

Please update the software or replace the watch.


Regards,
Kartheik
Best Answer
0 Votes

‎05-03-2019 15:35

In response to Kartheik

‎05-03-2019 15:35

Hi again, nice to see you in this post @Irishwolf66. Thanks for your reply and update @Kartheik, I'm glad to continue assisting. My apologies for the delay in responding guys.

 

The feedback that was submitted in regards our Ionic device was passed along. Thank you for taking the time to share your experience with your Support team and our Fitbit Ionic, your understanding and patience are appreciated. 

 

Don't hesitate to contact me back if you need anything else.

Best Answer
0 Votes