Ionic cracked screen

[dmurch]

the glass face on my Fitbit Ionic cracked today, don't know how or why.  Is this glass replaceable?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @dmurch a warm welcome to the Forums! I'm glad to assist you with your Ionic display concern.

I’d like to share with you that I've notified our Support team for review of your situation and to receive assistance with your device screen. Please keep an eye to your email inbox, they’ll be contacting you soon.

Keep me posted, I'll be around if you need anything else 🤓

[Mussmeister]

Just been in contact with support, as mine developed a crack. Just in day to day use. Only had mine 3 months. They said, there is no repair centre, they will offer 40% on the RRP £249, making it £149 on a new one, where you can buy for £179. I asked for complaint procedure, the isn't one. I would say I'm hugely disappointed in no after care with the device. I owned other wearables with no issue to the screen for years. The quality is poor. And support is the same. 

[dmurch]

Thanks for your response. I had the same resolution, and went ahead and
purchased a new one. Mine was 8 months old. However I have also purchased
a 'thin' screen protector that covers the entire face and sides of the
watch. Which will, hopefully protect the new one. Tried it on the cracked
one and it seems to work fine. Good Luck with your issue.

[RicardoFitbit]

Hello guys! Welcome aboard @Mussmeister. Thanks for your reply and update @dmurch, I'm glad to provide assistance.

@Mussmeister Thanks for bringing this to my attention and sharing your experience with our Support team, I'm sorry to see you feel that way with the resolution that was given. If you have any additional questions or you want more information about our Support team conclusion, I recommend you to contact them back for more details. Always refer to our limited purchase warranty policies when it comes to a warranty claim. Your feedback is appreciated. 

@dmurch I'm happy to know that our Support team assisted you with your Ionic display concern, I'm sure that your screen protector suggestion will be helpful for other users. Don't hesitate to contact our Support team back if you have any additional questions about their resolution. I recommend you to check our Wear & Care tips, our products are meant to be worn all day and night so it’s important to follow a few simple guidelines as you wear and care for your device. 

Let me know if you have any additional questions.