10-04-2018 13:38
10-04-2018 13:38
Answered! Go to the Best Answer.
10-05-2018 08:53
10-05-2018 08:53
Welcome on board @RebeccaMargetts, it's nice to see you around the forums! Hmmm... this is very strange my friend. I'd recommend restarting your tracker:
Restarting your device turns it off and on without deleting any activity data. If your device saves notifications, a restart deletes them.
Give this a go and let me know the outcome!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-05-2018 08:53
10-05-2018 08:53
Welcome on board @RebeccaMargetts, it's nice to see you around the forums! Hmmm... this is very strange my friend. I'd recommend restarting your tracker:
Restarting your device turns it off and on without deleting any activity data. If your device saves notifications, a restart deletes them.
Give this a go and let me know the outcome!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-05-2018 11:56
10-05-2018 11:56
Holding the back button doesn’t restart my ionic, what am I missing?
10-05-2018 12:06 - edited 10-05-2018 12:07
10-05-2018 12:06 - edited 10-05-2018 12:07
Hey there @Fadi214, thanks for jumping in here! Did you wait the 10 seconds until you see the Fitbit logo on the screen? If so, but your tracker didn't restart properly try turning your Ionic off and on:
On your watch, open the Settings app > About > Shutdown > confirm the shutdown.
To turn your watch back on, press any button.
Let me know if this works!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-05-2018 12:10 - edited 10-05-2018 12:10
10-05-2018 12:10 - edited 10-05-2018 12:10
Tried plenty of times to hold the back button and no go. However, After searching i held the back with bottom right and it rebooted. To my knowledge I’m on the latest OS. (not the latest release from yesterday)
10-05-2018 12:25
10-05-2018 12:25
Were you able to restart your Ionic @Fadi214? It's working again?
Are you talking the Ionic's OS? or your phone OS?
Looking forward to your response!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-05-2018 12:25
10-05-2018 12:25
10-05-2018 12:29
10-05-2018 12:29
Great news @RebeccaMargetts! I'm glad to hear it worked for you my friend, thanks for sharing the outcome!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-15-2018 10:12
10-15-2018 10:12
Touch not working
Pressed both
On the left and below on right for 15 sec for several times.fitbit logo Comes but problem persists.