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Samsung 10+ not finding Ionic - Setup issue

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‎01-31-2021 08:45 - last edited on ‎01-31-2021 21:04 by Fitbit Moderator

‎01-31-2021 08:45 - last edited on ‎01-31-2021 21:04 by Fitbit Moderator

I have done the firmware update and have updated the app to 3.37.1.

everything worked fine for a while after the update to 3.37.1 until this morning.  It stopped syncing again.  The last sync was around 6:30 this morning.

 

I removed and reinstalled the app.  I restarted the phone.  I restarted the watch.

 

In hindsight, unfortunately, I removed the ionic from my account to do the set up all over again (for the umpteenth time since the firmware came out).  

 

Now, even with having the current app installed, my phone bluetooth does not find the Ionic at all.

 

I have the phone plugged in and I have the Ionic charging as well.  Both devices have over 90% charge.

 

Can anyone please tell me what else to try to get the phone to see the Ionic?

 

I am hoping that if I can ever get the device seen, I may be able to move on through the process.

 

Moderator Edit: Clarified subject

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‎01-31-2021 21:04

‎01-31-2021 21:04

Hi @debbgrif, it's nice to see you again participating here in the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, thanks for all the details that were specified in your post as well. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

View best answer in original post

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1 REPLY 1

‎01-31-2021 21:04

‎01-31-2021 21:04

Hi @debbgrif, it's nice to see you again participating here in the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, thanks for all the details that were specified in your post as well. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes