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Samsung Note 9 wont sync with my Ionic

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‎08-20-2019 08:23

‎08-20-2019 08:23

I cannot get my Note 9 to sync with my ionic. No matter what I try. I have uninstalled Fitbit, Cleared to Cache and still no sync. It will pair as far as the 4 digit code and them time out and says it cannot sync try again later. I am at my wits end. It was syncing initially and then it stopped after an update. I just downloaded the latest update to Android on August 19, 2020 in hopes it would fix it. But I still cant pair or sync my phone. Someone please help me...its driving me crazy.  Thanks for any and all help, Dave

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‎08-20-2019 08:45

‎08-20-2019 08:45

Welcome to the world of FitBit where syncing occurs when only when the moon is blue or a cow jumps over. In all seriousness, this is a common issue for me too. I clear cache, data, restart my phone, uninstall/install app and nothing. Sometimes it takes 48 plus hours and then it syncs. My favorite error message is "no device found" but when you go to set up a device the "whoa there. There's a Fitbit Ionic connected to your account already! Are setting up a new one?" Well, if there is a device then why do I get a "no device found" error??? I updated the dashboard on the app and wonder if that wasn't a good idea! But then again, FitBit pushes new updates out without testing on all phones and then wonders why stock is down! 

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