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Screen black when waking up

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‎09-06-2019 04:59

‎09-06-2019 04:59

After a full charge last night I put on my ionic and went to bed. I woke up this morning to a black screen. Tried the reset did nothing. Put back on charger, nothing. Also when I go to Fitbit app it will not sync and also says fitbit.com down for maintenance. Are these both connected or a coincidence? Please help. Thanks in advance

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‎09-07-2019 15:27

‎09-07-2019 15:27

A warm welcome to the Community @Beardown80. Thanks for the detailed information shared. I appreciate the troubleshooting performed. 

 

What you mentioned must be a coincidence because even if you're not able to log into your Dashboard, you should still be able to use your Ionic. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

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