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Screen failure on Ionic

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‎07-21-2018 14:44

‎07-21-2018 14:44

During the day the screen on my Ionic started to look wrong.

The screen had black stripes across the screen corrupting the display.

 

I wanted to restart the device and shut it off.

Now when I turn it on, the device turns on, but the screen is Black and NOT showing anything.

I know that the device is turned on, because the pulse Reader on the back flashes, and my phone is connected and can sync.

 

What do I do?

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‎07-21-2018 15:37

‎07-21-2018 15:37

I'd call customer support if it's under a year old and still on warrenty. 

Warrenty is 1 year in the states and 2 years in Europe 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact

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3 REPLIES 3

‎07-21-2018 15:37

‎07-21-2018 15:37

I'd call customer support if it's under a year old and still on warrenty. 

Warrenty is 1 year in the states and 2 years in Europe 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎08-17-2018 04:20

‎08-17-2018 04:20

I am facing same issue. I am able to sync with android phone app though. display is not showing anything. i tried restart & reset both options, nothing worked so far. I sent query to support team & work in progress...............I'm waiting. This is annoying experience

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‎08-17-2018 11:37 - edited ‎02-11-2024 09:33

In response to VijayaVardhana

‎08-17-2018 11:37 - edited ‎02-11-2024 09:33

Hey there @VijayaVardhana, thanks for stopping by! Sorry to hear you're facing the same issue. Thanks for taking the time to troubleshoot this on your own. Nice way to go! 

Thanks for reaching out to our support team. Smiley Very Happy They have been received your email and they'll provide feedback within 24 - 48 hours based on the information you provided. 

Let me know if there's anything else I can do for you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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