Screen is black

[Tccline]

My Ionic stopped giving me notifications yesterday when I would get a text. Last night the screen went black. I tried to rest it and it still won’t work. It still keeps my steps and monitor my sleep. 

[SilviaFitbit]

It's great to have you here @Tccline! Thanks for the restart that you've performed. I would like you to confirm you've followed these steps and try charging it just to make sure it's not the battery that may be having problems.  

(I'm not providing troubleshoot for the notifications issue, as I would like to fix the screen first and then continue) 

Hope this helps! 

[Tccline]

I tried the steps you indicated. The screen lights up but it is gray with vertical lines across it. No images or numbers show up. 

The Fitbit is fully charged. Interesting enough, the battery is only lasting a day. 

[SilviaFitbit]

Thanks for getting back @Tccline! I've shared your post with our Support team and they've mentioned that you already have a created case with them. Please continue with the interaction via email. 

Hope this helps!