Screen not working

[hudson552]

My screen is on but my "touch" screen isn't working.  I can't check steps, calories etc.  The screen itself is on but I can't swipe to get to a different screen.  I have turned off and reset it.  I'm worried that it got wet so it shorted out somehow.

[Zeredia]

Mibe is doing the same thing. 

[John917]

One thing you might try is  to change the watch face.  Some of them are known to be a bit "buggy."  If you are really attached to the face you have, try installing a different one and then re-install the old one.

[hudson552]

How do you do that? Sorry I'm not savvy...

[John917]

Go to the home page of the app on your cellphone.  On the upper right-hand corner of the screen is a "card-like" symbol with a small circle and some lines.  Click on that and you should be on the account screen.  Tap on "Ionic" and that should take you to a screen that has "clock faces" as an option.  Click on that and then on "Pick a New Clock."  Keep the phone near the tracker while doing this.  It sounds complicated, but its isn't.

[JPollard]

My watch has done exactly the same thing except my phone can’t find the watch either! I notice on the back that the green LED is constantly on with a red LED as well which I assume is not a good sign?

plugging it in does nothing, my guess is it’s dead but I guess I will have to wait 4 days for the battery to run out before I can do anything!

[Zeredia]

Unfortunately the screen won't even come on.

[John917]

I the screen won't come on and you have attempted to charge the battery--the battery is probably dead and you need to contact customer support.

[hudson552]

Thank you. This did change my clock screen but my swipe screen is still
not working so I can't maneuver very far past the clock screen.

--
Cathryn Hudson

[JPollard]

I had to do a reset on my watch and everything now works again.

Not 100% convinced I did a factory reset as I did not loose any data but it worked!

Manual tells you how to do resets, I would tell you but I'm not sure what I did exactly!

[CRL67]

This seems to be a common problem.  I am on my 3rd Fitbit of the summer, the second two were replacements.   Every time I deal with customer service they are awesome, but I have come the conclusion that the production in simply inferior. I am the one lone Fitbit hold out in my family and among my friends and I starting to feel like I dumb one.  I sound like a grumpy old guy but it is getting to be bit ridiculous.

[HeatherBblove]

I'm only giving the thumb up vote so you know you are not alone. I'm angry and disappointed.

[Zeredia]

I tried to factory reset but it didn't work. 

[Zeredia]

This happened to me once before and the factory reset fixed it.  This time I tried everything possible, finally contacted Fitbit and they are sending me a new one.  I can see moisture in the screen, not cool since it is supposed to be water proof, that's the only reason I upgraded.  Only had it 6 months.

[hudson552]

Thank you! They are sending me a new one. None of the troubleshooting
fixed it.

--
Cathryn Hudson

[HeatherBblove]

That's where I am with them too. They are supposed to be sending me a new one but I'm on week 3 and still waiting. 2018. SMH.

[Zeredia]

You may want to contact them again, I immediately got an email from them
saying it was being processed and another today saying it has been shipped.

[Zeredia]

You may want to contract them, it has only been 2 days and I got an email saying it has been shipped.