Firmware Update

[BlakeyM]

I have been trying for MONTHS to update the firmware for my Ionic. I have tried it via Bluetooth and WiFi both with my home and work networks. NOTHING works. I can't choose exercise and half of my apps will not work.

What can I do?! I am at the end of my rope and ready to sell my Fitbit Ionic and move to a Garmin.

[rhgood]

Did you email or call Fitbit support?

[BlakeyM]

I have not! Where do I find the information to do that? I would need to email them vs. calling.

[Rich_Laue]

Are you using A phone or computer to update?

Is this your initial setup?

[BlakeyM]

I was using my phone to update. This is not my initial setup.