Screen unresponsive

[Darren625]

Woke this morning and my screen showed The fitbit logo. Turned It off And on the screen shows time etc but is unresponsive to swipes

[WavyDavey]

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@Darren625 wrote:

Woke this morning and my screen showed The fitbit logo. Turned It off And on the screen shows time etc but is unresponsive to swipes

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Hi @Darren625,

Press and hold the left button and the bottom right button. After 10 seconds or so, you'll see the Fitbit logo, then it should restart. Try this, and let us know if that fixes it.

[Darren625]

Hi wavydavy

Unfortunately I have tried that and nothing has changed it is still unresponsive to swipes and the button's don't work properly and the time isn't lit up the same.

Any help will be appreciated.

Thanks

Darren625

[WavyDavey]

Hi @Darren625,

If the restart didn't fix it, I would recommend opening a ticket with Fitbit Support, so they can assist further.

[Darren625]

 Hi Dave

Thanks for the help I have contacted fitbit support and we will see how it goes.

Many thanks and have a good christmas