Screen went white / black with lines

[pbloom209]

I was using my fitbit as normal and I went to set the timer and the screen was white with patterns moving (a bit like an apple watch when pairing) . I then removed the fitbit from the app closed the app and plugged the charger into the watch.  At this stage the green light was still working on the back of the watch.

I have tried resetting using 3 buttons, using bottom right and left buttons.  I get a vibrate but nothing on the screen and no logo.

I am now unsure what to do.  I have left the watch plugged in and nothing shows on the screen.

[NellyG]

Oh dear - it is not sounding happy! Try a factory reset. If that doesnt work then you will need  contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.