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Second hand Ionic is locked

ANSWERED
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‎05-28-2023 12:32 - last edited on ‎05-28-2023 15:31 by Fitbit Moderator

‎05-28-2023 12:32 - last edited on ‎05-28-2023 15:31 by Fitbit Moderator

Hello

I bought a used watch and when I want to deliver it by phone, it gives me a message saying (cannot pair

This device has been locked and cannot be paired )

Plz help me

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎05-28-2023 12:55

‎05-28-2023 12:55

The Ionic has been is under a voluntary safety recall.

See https://community.fitbit.com/t5/Ionic/Voluntary-Safety-Recall-of-Fitbit-Ionic-Smartwatches/m-p/50875...

Perhaps Fitbit is not allowing it to be set up for new users.  My first thought was perhaps the original owner had already collected the recall refund for it, but that should have required returning the watch, unless somehow user got around that requirement and instead just got watch locked.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
2 REPLIES 2

‎05-28-2023 12:55

‎05-28-2023 12:55

The Ionic has been is under a voluntary safety recall.

See https://community.fitbit.com/t5/Ionic/Voluntary-Safety-Recall-of-Fitbit-Ionic-Smartwatches/m-p/50875...

Perhaps Fitbit is not allowing it to be set up for new users.  My first thought was perhaps the original owner had already collected the recall refund for it, but that should have required returning the watch, unless somehow user got around that requirement and instead just got watch locked.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-28-2023 15:32

In response to JohnnyRow

‎05-28-2023 15:32

@Farikhan Welcome to the community forums. @JohnnyRow Thanks for the help!

@Farikhan As our friend mentioned, currently there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the Community organized and prevent any confusion.

Have a great rest of your day.

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