Self power down - now refusing to power up

[GrubbyDuck]

Ionic received 21/12/17 now being returned as agreed with support shipping 8 Jan due to the darned thing now being 100% unresponsive.

This started within 24 hours of receipt of the tracker, with it 'self powering down' no warning during a workout.  It then became quite warm on my wrist prompting me to remove it out of fear the battery was going to explode.

It has since done this several more times 'powering down heating up' with it, until yesterday, responding to 'simultaneously pressing lower right & left button' reset or me attaching it to its power lead/USB charger.

Charger has its own LED display to show voltage left in the battery and what the device is drawing that is attached so either the Ionic battery has failed or it is fully charged as it is drawing nothing from the charger.

Ionic has not been so much as worn in the shower never mind swimming or submerged under water it so it cannot be water ingress - even though it is waterproof. It does get cleansed with wet wipes after each workout.

I have had to go back to my Surge (so glad I did not let that go!) as the Ionic has not worked out for me at all and having read others experiences with FitBits latest flagship release - I am not accepting the replacement offered but taking the 45 day money back including shipping costs from the UK to the Netherlands and reverting back to my Surge tracker.

[MaginB]

Hey there @GrubbyDuck! 

I totally understand your frustration to this matter, your feedback is very important for us. Fitbit is always trying to improve their products and services and the Fitbit Community is the best place to make your voice heard. I noticed you have an open case with the Support Team, please keep an eye on your email inbox for the next steps. 

See you around!