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I restarded my ionic and an x came up

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‎01-11-2018 20:53

‎01-11-2018 20:53

My ionic didn’t want to sync with my phone, so I restarded but it didn’t. An X came up saying that tha DATA wasn’t cleared, that I need it to sync and try again. 

 

I went and tray but nothing happened, I’m very worry about my watch, can you please tell me if there is something that I could do. 

 

Thanks 

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2 REPLIES 2

‎01-11-2018 23:28

‎01-11-2018 23:28

This happened to me before. What I did was went onto the fitbit app on my phone and went to set up new device, select Ionic and it should find your Ionic again. You should be able to go through the setup process to restore your Ionic. 

Community Council Member

Nathan | UK

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‎01-12-2018 07:26

In response to N8teGee

‎01-12-2018 07:26

It looks like you did a factory reset verses a soft reset.  Try going into your phone and setting it up as a new device and let us know what happens!

Kristen | USA Cruising through the Lifestyle Forums

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