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Setup issue with Ionic

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‎12-18-2020 12:00 - last edited on ‎12-18-2020 18:15 by Fitbit Moderator

‎12-18-2020 12:00 - last edited on ‎12-18-2020 18:15 by Fitbit Moderator

the battery ran out bc i forgot to charge it.  after charging it now reads the setup screeen, I attempted a factory resent and still on the setup screen HELP!  It pared with  my laptop AND cell so IDK how to get it working again.  Any help would be appreciated.   I love this fitbit!  

 

 

Moderator Edit: Clarified subject

 

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‎12-18-2020 18:15 - last edited on ‎08-20-2025 11:27 by Fitbit Moderator

‎12-18-2020 18:15 - last edited on ‎08-20-2025 11:27 by Fitbit Moderator

Hi @DawnandBob, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 Let me know if further assistance is needed and if you have any additional questions.

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