help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Should I update the firmware version?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-01-2019 04:43 - last edited on ‎11-02-2019 13:57 by Fitbit Moderator

‎11-01-2019 04:43 - last edited on ‎11-02-2019 13:57 by Fitbit Moderator

Hi, last month my perfectly good Ionic died during the FW upgrade.. Thankfully as i live in UK I had a 2 year warranty.. after some comms Fitbit replaced my 19month old unit and it arrived in a couple of days..

 

I have a dilemma now - the unit is performing well BUT the FW banner has arrived, I dont really want to upgrade if its going to kill this Ionic

 

Advice please..

cheers 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎11-02-2019 13:55 - last edited on ‎01-13-2025 09:33 by Fitbit Moderator

‎11-02-2019 13:55 - last edited on ‎01-13-2025 09:33 by Fitbit Moderator

@MickYNWA Thanks for stopping by. I appreciate that you mentioned you just received a replacement. 

I would recommend to upgrade your Fitbit Ionic to the latest firmware version and if found any trouble once it has been updated, you can always contact us back and we'll be glad to continue assisting you. 

Before you begin the firmware update, charge your device and confirm you have the latest version of the Fitbit app installed on your phone or tablet. Note the following:

  • If you update your device at midnight (when your step count resets) you may see an inaccurate step count for 24 hours.
  • Updates may take up to an hour or more to complete.
  • Leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab SilviaFitbit_0-1572728032224.png > your profile picture > your device image > confirm All-Day Sync is on.

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes