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Simplified Sleep Details Only

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‎11-10-2017 18:24

‎11-10-2017 18:24

Hi, I'm syncing my new Iconic (Vers 25.16.7) to both my Sony Android phone (Vers 7.1.1) and Windows 10 but only get Simplified Sleep Details. I've read the other  relevant Threads here and tried all the suggestions; have tried Sleep Sensitivity on both Normal and Sensitive, restarted my Iconic, and I've tried wearing the watch 2-3 fingers above my wrist both reasonably tight and also so tight that it left an imprint on my arm by the morning. Heartrate registers fine, and I don't manually start sleep (although I have the Target Sleep Times set for 10pm and 6am).

I have a friend who syncs her Iconic to an iPhone and she gets the graph with REM and NREM sleep which is what I'd like to get. Any suggestions?

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3 REPLIES 3

‎11-13-2017 11:13

‎11-13-2017 11:13

Please try the following:

-Shutdown the Ionic:

On Ionic, open Settings  > About > Shutdown > confirm the shutdown.

 

-If it still doesn't work, please restart your ionic.  

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Please let us know if this fixed the problem.  Or reach out to support.  You should be seeing Sleep Stages if you are wearing your ionic to bed.   I often sleep for only 3-4 hours a night and still get my sleep stages.  

 

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‎11-19-2017 19:45

‎11-19-2017 19:45

Hi Kawaiiko, thanks for the response!

I did try those steps regarding restarting. I also contacted Support who were very responsive, but didn't have much to suggest and said that my Sony Xperia was not supported.

However, the good news is that after about 5-6 days of trying it at night it has started working, at least intermittently. So I don't know why, but I have been getting the Sleep Stages.

If it doesn't work consistently I'm going to try and sync it to my wife's iPhone because I think that is a supported device.

But at least for now it seems to be working ok.

Thanks again for the help. And btw, you should be sleeping more than 3-4 hours a night, that can't be good for you!

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‎11-20-2017 09:43

In response to ThommyN

‎11-20-2017 09:43

Glad it worked.  Hopefully it will continue.  

Trying to sleep 7 hours (my goal), but tough during a busy work week .  

 

Let us know if you need any other guidance.  

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