Sleep recording but wrongly

[RichardThewlis]

So my Ionic has stopped recording sleep patterns correctly which is my main reason for buying it! It tells me how long asleep but tells me that there’s been no restlessness or awake periods which isn’t true. It used to record successfully about 4-months previous but they changed the layout and now it just keeps telling me I’m in deep sleep (oh that I were). 

[SilviaFitbit]

@RichardThewlis It's nice to see you around. Thanks for the details mentioned. 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I'll be around if you have any additional questions.