SmartTrack not working on Ionic

[LornaJay]

HI All I do HIIT training 5 times a week. I don't want to have to keep stopping and starting my fitbit. Thursday i ran on the treadmill and it automatically tracked,Friday stair running training no tacking whatsoever. Is there something in the settings i can change and if so how & where. 🙂 Thanks

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome on board @LornaJay, it's nice to see you around the forums!  I would like you to confirm you've tried the following steps in order to get SmartTrack working properly: 

- Restart your Ionic

- Turn SmartTrack off and sync 

- Turn SmartTrack on again and double check all the activities are set to "on" 

- Sync again

Also, please see: How do I automatically track activity with my Fitbit device? to get detailed information about this feature. 

Hope this helps, let me know how it goes! 

[LornaJay]

Thanks done it shame you have to wait 10 mins before it recognize the excersises 2😊

Sent from my Samsung Galaxy smartphone.

[MarreFitbit]

I'm glad to see that the information I've provided you worked @LornaJay!  This is the way that SmartTrack works now, you can choose between 15 or 10 minutes long in order for your Ionic to recognize your activity. For anything else you would like to see implemented in the future, consider visiting our Feature Suggestions board. This is a space where Community users can post features, ideas, and suggestions that they'd like to see in future Fitbit products, accessories, and software and top-voted suggestions get relayed to our product team for review. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[jazgold]

Where do I turn smarttrack on?  I cannot seem to find it on my Ionic or on the app on my phone.  I did manage to delete Swimming, but cannot figure out how to add it back.  Sorry, everything was working so well, I have not had to make changes to these for a long time.