Smarttrack comute bike

[goldenbho]

Hi, I'm having problems with my ionic. Smarttrack auto-log when I commute by bike to work in the morning, but not when I cycle the exact same way back in the afternoon, why does it happen and how do I fix it? It is the same every day and has not changed in 2 weeks, it never logs my way back. The trip takes between 20 - 40 minutes depending on traffic, route and if its downhill or uphill. The device doesn't log the activity like walking or anything on the way back so it's just a mystery for me.

[N8teGee]

Hi @goldenbho, welcome to the community.

Try going into the Fitbit app - tap on account card (profile picture) - scroll down to exercise (tap it). Under where it says outdoor bike what is it set to? If it is set to more than 10mins (that's the minimum amount) try setting it to 10mins and see if that helps with detection. 

[goldenbho]

Hello, and thank you for the quick response. 

It's a good tip, unfortunately, I have already tried it without success. Which makes me curious does anyone encounter similar problems?

[N8teGee]

That's ok, i thought it was worth mentioning at least. Honestly I have little experience with Smart track, whenever I start an activity I like to manually start it so that I can see the live stats on the screen. I know it may not be the answer you are looking for but have you considered just starting the cycling tracking manually?