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Snapchat notifications not working

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‎12-06-2019 08:51

‎12-06-2019 08:51

A few weeks ago I noticed that my Fitbit Ionic stopped receiving snapchat notifications from individuals. If I get a snapchat from a group chat, it works fine and I get those notifications, but from individuals...nothing. I still receive all other notifications (Facebook, text, email, etc) just fine, but nothing from individual conversations on snapchat. I thought this most recent update I did this morning would solve the problem but it has not. Is this something I can fix, or a new update waiting to happen? 

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7 REPLIES 7

‎12-07-2019 11:01

‎12-07-2019 11:01

@SunsetRunner Welcome to the Community. Thanks for the details mentioned.

 

It's pretty weird that you're not receiving Snapchat notifications from individuals.  

 

A new update waiting to happen? The latest firmware update available for Ionic is 27.70.7.14. I would like you to force quit your Fitbit app, reset Bluetooth, restart your Ionic, refresh notifications and set notifications again. Find the instructions in this article. 

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-10-2019 14:29

In response to SilviaFitbit

‎12-10-2019 14:29

I tried all of the above but to no success. Would it be an option to factory reset it and hope it works after that? 

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‎12-14-2019 17:44

In response to SunsetRunner

‎12-14-2019 17:44

@SunsetRunner Thanks for getting back.

 

In this case, I would like you to perform a factory reset and check if your notifications Snapchat notifications work again. 

 

I'll be around if you have any additional questions. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-14-2019 19:48

In response to SilviaFitbit

‎12-14-2019 19:48

I just factory reset it and got it all set up again. Still doesn't work...

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‎12-19-2019 05:58

In response to SunsetRunner

‎12-19-2019 05:58

@SunsetRunner Thanks for getting back. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-19-2019 06:05

In response to SilviaFitbit

‎12-19-2019 06:05

I have good news actually! The app on my phone updated and all notifications are working! Thanks for all your help!

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‎12-19-2019 06:58

In response to SunsetRunner

‎12-19-2019 06:58

@SunsetRunner Thank you for getting back. 

 

I'm glad to hear that your phone updated and your notifications are working now. 

 

Don't hesitate to get back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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