Static snow screen on some transitions

[Fozzy0007]

I am using my ionic and choosing stopwatch, which I have set to one of the right action buttons. When I switch to it, instead of a nice animation from clock to stopwatch, I get "snow static" (frame corrupted perhaps? ) 

When going back to clock I see this sometimes as well. 

[SilviaFitbit]

@Fozzy0007 It's great to see you around. Thanks for the details mentioned. 

I would like you to restart your Ionic and then continue checking if you're still seeing this snow static. The reason why you're getting this, might be the clock face you're using, please try changing it. 

Let me know how it goes. 

[Fozzy0007]

I'll give that a try... it is the fitbit clockface i've been using for a long time.  i haven't seen it happen in a day or so... so maybe it was just happening then... i've had a few things go wrong since the latest firmware (most disturbing being i cannot control music on my phone any longer).  

will try changing clockface if i see it again

[SilviaFitbit]

@Fozzy0007 Thanks for getting back. I appreciate the details shared. 

Regarding the issue you're experiencing with Ionic, please let me know if you're doing this procedure to control music with your Fitbit device. If you're but you're having issues, try the tips on this article. 

Let me know how it goes. 

[Fozzy0007]

i'm using the classic bluetooth method to control the music playing on my phone.  this has been working very well until this past firmware update.  now i can only connect if i put the fitbit into pair mode, then connect from the phone (using the already paired entry... tried unpairing and repairing as well).  this works for a short bit until the ionic goes out of pair mode and then no more connection.  

i have an email with support, but their option is to factory reset the fitbit, which i'm not excited about (i'm assuming i'll have to reset it up, etc), especially since it was working fine until fitbit pushed an update.  

[SilviaFitbit]

@Fozzy0007 Thanks for getting back. Sorry for the delayed reply. 

I appreciate that you mentioned you have contacted our Support team. If they advised you to perform a factory reset, please do so and continue the communication through email, they will continue assisting you and providing you with further options. 

Catch you later!