Step count jumps back

[Zippora]

It’s 11:49pm and all I wanted is to go to bed with my target of at least 10.000 steps reached. But every time I get close, my ionic jumps back. I took some pictures to prove it. At 11:41 I had 7352 steps. A minute later I have 7091. What’s going on? I know by know I probably have gone above and beyond 10.000 now I only wish this expensive watch would tell me too. Help me please 😁

[MattFitbit]

@Zippora Welcome to the community! 

That is interesting as this is the first I have heard of this happening. 

Could you please provide me with a few more details? (i.e. the date and time you noticed, are the steps missing from the watch or the app?) Any photos would be helpful as well. 

In the meantime, I would also recommend performing a restart to see if that might help. 

Let me know how it goes. 

[Zippora]

Hi Matt!

Thanks for your warm welcome. To answer your question: It started Saturday morning. I came to England on Friday (my own time zone is an hour ahead of the UK) and my phone had adopted the English time zone, but my Fitbit had not. When I woke up Saturday morning I had 9000 steps on my ionic, -and I didn’t sleep walk, ionic recorded my quite peaceful sleep also - . 

When I got to my apartment on Saturday night I started exercising, and as I did so I got to 15.000 or so when I decided to see if I could get it to count only today’s steps. I went to advanced settings and selected “automatic” at time zone selection. I synced and by this time I had about 6.000 steps. I know for a fact I got to about 8500 but I don’t have pictures of that. I just saw it had skipped back to 7.000. I think it may have only skipped back when I would sync with my phone (iPhone 😎 , but I’m not sure. 

The steps are missing from both the phone and the watch. When my phone skips back, my watch joins in. I don’t know if it happened the other way around also. 

[Zippora]

Ps. I restarted my Fitbit several times before I wrote my first message here today. Restarted my phone as well. It hasn’t helped. 

[MattFitbit]

@Zippora Thanks for the quick reply. I appreciate you taking the time to provide such detailed information. 

I've gone ahead and forwarded your information to our partner team so they can take a closer look at your account in the coming days. 

Would you be so kind as to perform a restart and let me know if the issue persists? 

[Zippora]

@MattFitbit I did restart a few times yesterday. Before I came to this forum. It didn’t help then. 

Today I restarted again. Things seem normal now. But the real test will be when I change time zones again tomorrow. 

[orracle]

This has happened to me, too. I was at 13,300 and the next time I looked it was 10,800. When I looked at my log on the web site, all the steps were there so why does it roll backwards???