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Steps and HR shown when not using it

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‎01-07-2020 07:10 - last edited on ‎01-08-2020 08:43 by Fitbit Moderator

‎01-07-2020 07:10 - last edited on ‎01-08-2020 08:43 by Fitbit Moderator

Hi there,

 

I am using Fitbit Ionic since Nov 2019. But since last few weeks, Ionic automatically counts steps and heart beats in the morning without using this. When check in the morning without using it, it shows some step counts and heart beat counts. I really dont know whats the exact problem with my Ionic. I am using One+6T to sync the fitbit device.

 

Kindly revert.

Regards,

Suraj . 

 

Moderator edit: Updated subject for clarity 

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‎01-08-2020 08:42

‎01-08-2020 08:42

@Surajp21 Welcome to the Community. Thanks for letting me know that you're using a One+6T to sync your Ionic. 

 

It's pretty weird that's showing steps and heart rate even when you're not using it. I would like you to check this article to learn more about How accurate are Fitbit devices? 

 

Regarding your heart rate, please try the tips mentioned here to improve your heart rate reading. If your watch isn't syncing, you may want to try the tips mentioned in this article: Why won't my Fitbit device sync? 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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