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Steps and heart rate not tracking

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‎04-13-2020 08:14

‎04-13-2020 08:14

Like so many other ionic owners, my Fitbit is no longer tracking steps and showing heart rate. I have tried all suggestions: new clock and hard reset. I have tried to download the new firmware, but it was not successful.  Very frustrating 

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‎04-17-2020 13:28 - last edited on ‎12-02-2024 10:46 by Fitbit Moderator

‎04-17-2020 13:28 - last edited on ‎12-02-2024 10:46 by Fitbit Moderator

@Littlemoose Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. I appreciate the troubleshooting tried prior to posting. 

Sorry to hear you're experiencing this with your Ionic. I've taken the liberty to share your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond  

 
I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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