help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps discrepancies

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2018 05:02 - last edited on ‎03-17-2018 06:40 by Moderator Alum

‎03-14-2018 05:02 - last edited on ‎03-17-2018 06:40 by Moderator Alum

In the past three days, my Ionic has credited steps to me that have not been taken. On Monday morning, I awoke to already having 2,000 steps on my display. I was not even wearing the device overnight as I do not like to wear a watch to sleep in. There was nothing new in my environment to cause that malfunction. I shut down the watch, removed it from my phone and repaired them upon powering back up. Tuesday morning, the device has credited me a small number of steps (270), but nothing like the day before. This morning (Wednesday), the device started with a 1,000 steps and added another 1,800 before I even left home............all while not wearing it. 

 

Any ideas?

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎03-14-2018 08:27

‎03-14-2018 08:27

Do you have it near a vibrating source like a fan?  The vibrations will cause the Ionic to pick up false steps.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎03-14-2018 09:00

In response to DramaQueenDiva

‎03-14-2018 09:00

Unfortunately........no I do not. It was working fine for the last three months or so (it was a Christmas gift). Then this week, with no external infliuence, it began malfunctioning.

Best Answer
0 Votes

‎03-17-2018 05:15

‎03-17-2018 05:15

Welcome to the Forums @angelmash2! 

 

Thanks for sharing your inquiry, let me help you out. As a first step I recommend performing restart, many users have fixed these type of discrepancies by doing it. Let me know if you're still getting trouble so I can give you the next steps. 

 

@DramaQueenDiva Thanks for your help! 

 

See you around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes