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Steps discrepancies

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‎03-14-2018 05:02 - last edited on ‎03-17-2018 06:40 by Moderator Alum

‎03-14-2018 05:02 - last edited on ‎03-17-2018 06:40 by Moderator Alum

In the past three days, my Ionic has credited steps to me that have not been taken. On Monday morning, I awoke to already having 2,000 steps on my display. I was not even wearing the device overnight as I do not like to wear a watch to sleep in. There was nothing new in my environment to cause that malfunction. I shut down the watch, removed it from my phone and repaired them upon powering back up. Tuesday morning, the device has credited me a small number of steps (270), but nothing like the day before. This morning (Wednesday), the device started with a 1,000 steps and added another 1,800 before I even left home............all while not wearing it. 

 

Any ideas?

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎03-14-2018 08:27

‎03-14-2018 08:27

Do you have it near a vibrating source like a fan?  The vibrations will cause the Ionic to pick up false steps.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎03-14-2018 09:00

In response to DramaQueenDiva

‎03-14-2018 09:00

Unfortunately........no I do not. It was working fine for the last three months or so (it was a Christmas gift). Then this week, with no external infliuence, it began malfunctioning.

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‎03-17-2018 05:15

‎03-17-2018 05:15

Welcome to the Forums @angelmash2! 

 

Thanks for sharing your inquiry, let me help you out. As a first step I recommend performing restart, many users have fixed these type of discrepancies by doing it. Let me know if you're still getting trouble so I can give you the next steps. 

 

@DramaQueenDiva Thanks for your help! 

 

See you around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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