Steps haven't reset

[amoree]

I have been so frustrated with my watch ! The pre night the steps did not reset and when they reset this morning i was already at 10.000 i removed the app reset the watch and factory reset !! they i put it back on and its 5am i just up and I met my Daily 10.000??? I emailed support we shall see !

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @amoree!  As you just mentioned, it seems that your tracker forgot to reset the information by itself, when this happens, even if you try to restart your tracker, delete the app, negate the steps, this won't work. Everything will be back to normal the next midnight when your tracker resets the information as it should. There's nothing to worry about my friend, this happened to me once and I had to wait the next midnight in order for it correct itself  (I know this can be annoy, I feel you). 

I'd recommend reset your tracker by following these steps to refresh it internally, but don't forget the restart won't help to erase the steps it has already today. 

Thanks for reaching Fitbit support, I'm sure they will look deep into this and give you more information about this. 

If this seems not to be fixed by tomorrow, let me know! 

[archer02t]

This is happening way too frequent, about once every 2 or 3 weeks.  That would be a product flaw in most books.  Is there an open project to fix this flaw?

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[ScoobyD00]

I am experiencing this half the days of every week.  

[SantiR]

Hi @ScoobyD00, welcome to the Fitbit forums! Thanks for taking the time to report that you also experiencing this with steps not resetting after midnight.

In this case, please try restarting your watch. This should help preventing this from happening again.

Also, check if the time zone settings are correct on the Fitbit app.

Hope this helps. Keep me posted! 

[Free2b]

Hope that works, I love my fitbit ionic

[SantiR]

@Free2b I hope you're doing well! Thanks for taking the time to post on this thread. Thanks for sharing your input here. I'm glad you love your Ionic.

Did you try the steps? Did the work for you?

Keep me posted! 

[Free2b]

• Yes, thank you... it did after midnight. 

[Free2b]

• Yes, thank you... it did after midnight. 
• Now challenges have disappeared...
• Also just bought a Versa thinking I could use them both at the same time... but it is not working!