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Steps over night while charging

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‎10-22-2017 20:15

‎10-22-2017 20:15

I woke up to 2765 miles over night while my ionic was charging.  I have restarted it so we will see if it really does zero out at midnight. 

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4 REPLIES 4

‎10-23-2017 06:13

‎10-23-2017 06:13

I have done that twice and out of the 6 times I have charged my Ionic I have logged 5k to 20k steps while doing so even after the resets.  Speaking to FitBit techs on the help line they told me its a software issue on their end.  If you have the Android app and look at the hourly log where it shows the intensity of your steps you will find the correct step value.  Supposedly it will be fixed this week.

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‎10-23-2017 06:18

In response to Kight

‎10-23-2017 06:18

It's definitely sleep walking!!

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0 Votes

‎10-24-2017 20:19

In response to Kight

‎10-24-2017 20:19

Thank you SO much for the information!!!!
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‎10-24-2017 21:46

In response to Hmmf

‎10-24-2017 21:46

Fitbit said it’s a hardware bug or a firmware problem.  They wanted me to send it back for exchange.  I ended up returning mine to Best Buy.  I’ll buy one again after they put some out that actually work.

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