No one contacted me. Last time my FitBit worked correctly was Thursday, 4-26 Called support several times and told the same thing time and again, email support, told the same thing time and again. I did all the troubleshooting techniques. I was told my phone was the issue, not tested, LG V20 that I have been using for the last 5 months with the Ionic an had no issue. Paid $800 plus for this phone, so can't upgrade and had to buy a new phone that is on your list, Galaxy S7, another $600. I bought the Ionic in October, $300. $1700 and 6 months later, still not working. Who is going to pay for that? Where is the refund for the Ionic then? I finally called again yesterday and I am told once again someone will contact me. Still nothing. I was told I could send the Ionic back for an exchange. Here is the catch, customer service rep said it will take a week for you to get it. Then a few days to look over the account, then another week for me to get it back. This is terrible customer service and absolutely horrid solution. I work for a fitness club, I work for community sports. I have a fitbit group and have been with fitbit for several years and this is the worst! I will not recommend this fitness band again and taking my customers with me as well as letting others know. I know there is a new band I have been hearing about. I also know that I am not the only one who has been dealing with this problem and getting the same response from support. Might want to think about that. I have been researching and found a lot of customer complaints for the same thing with the Ionic.
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