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Stopped syncing and now can't set it up

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‎05-11-2018 02:22 - last edited on ‎05-11-2018 11:48 by Moderator Alum

‎05-11-2018 02:22 - last edited on ‎05-11-2018 11:48 by Moderator Alum

I have a Fitbit ionic which was working fine and then it wouldn’t sync to my phone so I deleted the app turned of ect and now I can’t add it back on no matter what I do.

it gives me the 4 digit number and then won’t allow me to do anything. 

My watch went flat and now the time is wrong and I can’t change it cause I can’t add it to my phone.  

So frustrating 

 

Moderator edit: Clarified subject 

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‎05-11-2018 11:46

‎05-11-2018 11:46

Welcome to the Forums @Tanna74! 

 

Thanks for performing these steps, let me help you setting up your Ionic. As a first step please take a look a the compatible devices list then I recommend performing the restart and attempt the setup process again. If by any chance you're still having trouble make sure to follow the steps listed on this article, there you'll find instructions for all the different platforms.  

 

Let me know how it goes, I'll be around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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