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Stopped syncing

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‎05-17-2018 07:18 - last edited on ‎05-18-2018 07:13 by Moderator Alum

‎05-17-2018 07:18 - last edited on ‎05-18-2018 07:13 by Moderator Alum

My messages and calls were not coming through on ionic so I reset the app and now it continues to search for the tracker so no connection from app to watch.  I have an iPhone 7plus and have never had problems with any fitbit before.  Any advice would be great.

 

Moderator edit: Updated subject for clarity

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‎05-17-2018 13:04

‎05-17-2018 13:04

Welcome to the Forums @SunsetRunner! 

 

Thanks for sharing your inquiry and performing these troubleshoots, let me help you syncing your Ionic. Before we move forward please make sure to exhaust all the troubleshoots, I recommend following the steps listed on this great article and keep an eye on it. 

 

If  you're still getting trouble feel free to post here so I can give you the next steps!

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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