help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Switching devices

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2019 16:22

‎07-20-2019 16:22

The screen says, “data not cleared sync & try again” This is after a factory reset. What next?

Best Answer
0 Votes
1 REPLY 1

‎07-21-2019 02:07

‎07-21-2019 02:07

Hi @Cubeologist, nice to see you in the community.

 

Can you go into the fitbit app on your phone and make sure the Ionic is removed from your account. Also go into the Bluetooth settings on your phone and unpair the Ionic from there (if it's paired). Go back into the fitbit app and then try the setup process again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes