Sync/pairing ionic

[EmBoyle]

Got my Ionic nearly 2 weeks ago. Ended up paying more for it after returning a brand new blaze that just wasn't even setting up properly. Has worked reasonably fine until 2 days ago when it wouldn't sync at all so today I unpaired, deleted and reinstalled app, cleared cache, turned off the Phone, rebooted the watch and all I get after I put in the pin code is a message to say Bluetooth isn't working! I' about to throw this thing at the wall!! Help!!!

[MarreFitbit]

Welcome to the Fitbit Community @EmBoyle! Thanks for already troubleshooting this issue, nice way to go! 

I know you've tried several steps to solve this, but I'd like you to please verify each one I'm posting below:

• Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The software on your phone or tablet is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
  • Android—Tap Settings > About Phone or About Device > Android Version.
  • Windows 10—Tap or click Start > Settings > Update & security.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • iOS—Tap Settings > Bluetooth.
  • Android—Tap Settings > Connections > Bluetooth.
  • Windows 10—Click or tap Settings > Devices > Bluetooth.
• (Android only) Double-check the following information about your phone or tablet:
  • Your device is supported by the Fitbit app.
  • Your device doesn't have a set up or sync issue listed here.
  • Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth. 
  • (Version 6.0+ only) You have location services turned on and the Fitbit app has permission to access your location. 

If you're still unable to set up, let's continue with the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Restart your Ionic. 
4. Try setting up your device again.
5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Hope this helps, let me know the outcome! 

[LT4]

This seems to always be Fitbits goto response for their faulty products. Turn it off, turn it on, unpair/repair, uninstall/reinstall. Why do we have to do all of this EVERYTIME? When will y’all just admit your product has issues and y’all refuse to fix them? I’ve had fitbit products since your first wearable and it’s always been this way; ESPECIALLY with the Ionic. I’m always afraid to turn the dang thing off because there’s no telling if it will ever turn back on. And if/when it does it’s after pressing the same on buttons for the 100th time the exact same way you did it the first time. It shouldn’t be this hard to operate your product but it ALWAYS is. Then the pair process OMG it’s the most annoying convoluted process ever. I’m doing everything instructions say yet my phone still can’t find the dang watch. I swear the next company that actually makes a wearable fitness watch Thats anywhere near accurate as fitbit I’m abandoning this fitbit ship. 

[bbbbrynn]

I'm feeling just as frustrated... New phone and everything else transitioned hitch free except fitbit ionic. First wouldn't le me log on for 2 days. Cleared cache and force stopped so fixed that. Now I cant pair.. Why is there no pair option in settings? Its got it but only for music devices.! 

[J115]

• I have competed every step twice..  seems after the "bug" fix everything is broken.