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Syncing difficulties with Huawei

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‎10-20-2019 02:25 - last edited on ‎10-21-2019 15:03 by Fitbit Moderator

‎10-20-2019 02:25 - last edited on ‎10-21-2019 15:03 by Fitbit Moderator

My ionic has stopped syncing to my phone. The app cannot find my Fitbit at all?? I have done a soft reset to no avail. Any suggestions

 

Moderator edit: Subject for clarity 

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‎10-21-2019 15:02

‎10-21-2019 15:02

Hello @elenio, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎10-22-2019 04:10

In response to RicardoFitbit

‎10-22-2019 04:10

Hello, I also have this problem with my Huawei phone.

 

I have not been able to sync my Ionic to my phone since September 26th. 

 

I have followed all steps on this forum and the help pages, restarted my ionic, uninstalled and reinstalled my app, my phone, my Ionic, it is getting incredibly frustrating. I have had the Ionic for <1yr.

 

Please advise the next steps to take?

 

Thank you. 

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