Syncing difficulties with Ionic

[Bill_1821]

How do you make the **ahem** thing synch?  It is pathetic for a so called market leader that the device takes God knows how many attempts to synch.  The watch is great in some ways but awful in others.  Just make the charging cable a data feed and plug it in and maybe it will work without messing about for hours.  Next time I need a sports watch I'm going to look at other companies because my weekly synch is a nightmare with this thing.

Moderator Edit: Clarified subject

[SilviaFitbit]

@Bill_1821 Welcome back to the Community. Thanks for getting in touch about this. 

I understand your frustration with this and I see where you're coming from. 

Your feedback and comments are appreciated, this helps us to continue improving our services offered. If you're experiencing syncing issues, please confirm you've tried this procedure. 

To better assist you, please reply to the following questions: 

- Which phone model and OS version do you have? 
- When did you started experiencing this? 

Looking forward to hearing back from you. 

[Bill_1821]

Hello Sylvia,

As a check I tried to synch my Ionic to and it didn't work.  I then did the procedure you recommended (basically break and reestablish the link with my Ionic) and it then synched immediately.  

In response to you other questions:

- Which phone model and OS version do you have? 

      Hauwei P20   running Android 9

- When did you started experiencing this? 

     I can't remember exactly but it has been for maybe 4 or 5 months.

Hopefully it will now continue to synch! 🙂

Thanks

Bill

[SilviaFitbit]

@Bill_1821 Thanks for replying to my questions.

I appreciate that you mentioned that your Ionic started syncing again. As always, please make sure that your app and OS version are up-to-date, this to ensure that you receive all bug fixes and improvements. 

Don't hesitate to get back if experience this again.