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Syncing difficulties with Ionic

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‎06-05-2020 01:52 - last edited on ‎06-05-2020 16:21 by Fitbit Moderator

‎06-05-2020 01:52 - last edited on ‎06-05-2020 16:21 by Fitbit Moderator

Numerous issues with ionic syncing hit and miss always having to turn off and restart also gps doesn’t work. I have done a factory reset this week syncing improved gps worked for a couple of days has now stopped working properly kicks in half way through run or walk or doesn’t work at all - very frustrated with it only first bought one just over 2 years ago and had to have it replaced after only 6 months now the replacement is failing!!

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-05-2020 06:37

‎06-05-2020 06:37

Is your phone on the approved list?

If not it could be why things don't work correctly

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎06-05-2020 11:22

In response to WendyB

‎06-05-2020 11:22

Yes it is

Sent from my iPad
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0 Votes

‎06-05-2020 16:21

In response to SunsetRunner

‎06-05-2020 16:21

Hi @SunsetRunner, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with the connection difficulties you're experiencing with your Ionic during the syncing process, can you please let me know which mobile device are you using? I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know if the issue persists. In regards the GPS issue, you can check: Why isn't GPS working on my Fitbit device?

for more details.

 

@WendyB Your support is always appreciated.

 

Let me know if you have any additional questions, I'll be around.

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‎06-06-2020 01:56

In response to RicardoFitbit

‎06-06-2020 01:56

Hi Wendy

Since I have done a factory reset the syncing issue seems ok but it has only been 5 days so I will monitor this.

The phone I use is iPhone 11.

As for the gps it is switched on for my runs and walks. My runs are always from my home and gps has always worked until the last few months where it was intermittent and now it doesn’t work most of the time and nothing has changed with regards to the area I run/walk in. Very frustrated as the only reason I got the ionic was because of built in gps and the surge was always reliable (5 years without any issues). I am currently training for a marathon so need something reliable.

Kind regards

Deb

Sent from my iPhone
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